This course gives you a solid introduction to getting a service desk up and running using Jira Service Desk. You’ll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. The course includes a variety of business use cases to assist you in understanding Jira Service Desk administration, and best practices are emphasized for each topic.What will I learn?
Anyone responsible for setting up a Jira Service Desk project which includes:
If you have any questions
Get in touch firstname.lastname@example.org
1 Day (08:30 – 16:30)
Experienced Jira Users
Course material in English (facilitated in Swedish)